Record - Get clarity by communicating user problems visually
Record 3.0 - Support layer built for B2B SaaS | Product HuntRecord 3.0 - Support layer built for B2B SaaS | Product HuntRecord 3.0 - Support layer built for B2B SaaS | Product Hunt
Saves Expensive Time Spent on SaaS Technical Issues

AI-powered observability layer that monitors and automates the resolution process, to provide a profound understanding of what went wrong and what could go wrong in a way that no human could

Tuple
Mirage
Workcation
Transistor
Workcation
StaticKit

Collect What You Need

Automatically capture user sessions, or allow your users to record their issues along with all the necessary data. This helps reduce back-and-forth communication and allows you to quickly find the relevant information for any opened ticket.

User session reply
User recording
Network requests
Frontend errors
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Recording

Analyze, investigate, and monitor

Let Record take the data collected and analyze it for you to provide you with a deeper understanding and more power. Or use Record data to create live investigations based on similarities to be proactive, get a broad view, track any new entries, and prevent issues before they become tickets.

AI suggestions
Resolution recommendation
Errors & network analysis
Find Similar Issues by AI
Active Monitoring
Email Reports
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Streamline Your Workflow

Easily enable users to report issues by providing them with a shareable link. Integrate the Record feature into your support stack to capture and maintain all relevant data within the ticket context. Share and collaborate with your developers on any submission.

Automations
Integration to Support Systems
Zendesk
Intercom
Monday.com
Jira
Slack
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Lior from Record asks you to
Record your issue.

Start Recording
Tool Created with Sketch.

Improve Software Quality

Watch suggested user sessions to see only what you need in order to elevate customer experience and identify potential issues with the help of AI before they turn into support tickets.

See All Sessions
Detect Errors
Repreduce Bugs
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Page Visit

https://torecord.it/

00:00

Click

dl-icon icon-dl-down-chevron

00:20

Post

torecord/api/v1/users

00:21

Error

[2023-08-23T09:48:42.692Z] [BaseComponent] - Error creating pipeline, [object Object]

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Record Investigations
Record Inbox
Record Feed Events
Security & Privacy

Turn Raw Data into Actionable Insights

In an era where data overload is common, Record goes beyond mere data capture. Our platform enables you to navigate through the data to identify the specific issues affecting not just the user who reported the problem, but everyone experiencing the same issue. Utilize Record`s robust Investigation to pinpoint the root cause quickly and efficiently.


We’re wasting so much time solving the wrong issues

Nawaf HelouHead of Technical Support at Syte


This looks really promising. We had this big issue of actually understanding what the issue was at our last company. We had an application for doctors who didn't have enough time to come on the call and explain their problem in detail - so they would end up telling just the gist of it. And our teams would then spend some time trying to reproduce the issue. And coincidentally we were using zendesk. So I could instantly connect with this.

Abhishek SinghHead of Support and IT at ValueFirst


I think this is a great idea! I can see how it would help to speed up the process of solving customer issues.

Karol AndruszkowCo-Founder of BOWWE


It will save time for many developers by hitting at the right point. congratulations for the launch

Varun RazoraHead of Technical Support at Elaxer